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Return Policy


Cancellation Policy for (separate) shipments of (several) goods           

formally effective from 13.06.2014 (in the European Union)


Cancellation right

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from  the date the (last) good has been taken in possession by you or a third party named by you (other than the carrier). To exercise your right of cancellation, you must notify us, Synthesizer GR IKE Fleming 10 Palaio Faliro , by means of a clear statement (eg, consigned by letter by mail, fax or email) to revoke of your decision to terminate this agreement inform. You can use our standard withdrawal form, which is not mandatory. The deadline is met if you inform us about the cancellation before the period of fourteen days.

You can cancel your order in your personal account in our webshop by clicking on the cancellation button in the position which you wish to return. If you make use of this option, you will automatically receive an email, in which we confirm the receipt of your cancellation. Please fill out the withdrawal form, which we provide for download, and enclose it to the package. On the next working day you will receive our information on the return shipping with another mail. In order to observe the revocation period it is sufficient for you to send the message before the withdrawal deadline. If you have not created a personal account for the cancelled order please use this link:

The mere sending back the items is not sufficient to revoke the contract.


Effects of withdrawal

If you properly withdraw from this contract, we will return to you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than or more expensive than the standard delivery offered by us), and must be repaid immediately at the latest within fourteen days from the date on which the notice is received through your cancellation of this contract with us. For this repayment we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will not be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

You need to return the goods promptly and in any event not later than fourteen days from the date you notified us about the cancellation of this contract. Please return to or hand out to Synthesizer GR IKE Fleming 10 Palaio Faliro Greece. We will bear the direct cost of returning the goods and will equip you with the necessary shipping documents.

The returned goods must be in new condition. You only need to pay for any diminished value of the goods if the deterioration in value is due to an use not necessary to ascertain the nature, characteristics and functions of the goods. You cannot make use of your right of withdrawal if the goods were produced or modified at your request or at goods which are media that have already been unsealed.

Return a product

Please contact us at

If the product is faulty 

A short description of the issue 

and some pictures or a video if needed 

if you just want to return a product please follow the next steps

After the confirmation from our side 

The best way is to inform us which day is best for you 

You will receive the waybill 

You just have to print it , no extra costs or efforts 

How do I pack my re­turn con­sign­ment?

Please use a cardboard packaging bubble wrap , padding material if needed

Please do not tape the original box of the product 

It will be unacceptable

Thank you so much for your support

Synthesizer.GR Team

Please Note
We ship globally with the fastest possible way. For cities of Europe is usually 24 hours dleivery if you order till 15:00 Athens Time. For customers that are out form the city we ship with Greek post registered 4-5 days for delivery. For Rest of the World we ship with Fedex 10-12 days . If you have any issues we are happy to assist you. Synthesizer GR Team